Detail - Careers

Duties

Implement and manage the operational aspects of product and sales process ensuring efficient operation
Ensure smooth customer journey and operation before the new product or sale process launch
Execute and monitor the operational processes to upkeep product as designed
Provide advice and handle the order exceptional cases
Help streamline workflows, implement process improvements, and ensure consistent execution of standard operating procedures
Ensure frontline to obtain update product information & operation guideline from internal system

Requirements

Bachelor’s degree is required
Minimum 5 years of work experience in product operation and process management; experience in the telecom industry is highly preferred
Strong teamwork and collaboration skills to work effectively with different stakeholders
Well-organized, solid analytical and troubleshooting skills with attention to detail
Outstanding written and verbal communication skills in both Chinese and English
Candidates with more experience will be considered for the position of Assistant Manager