Detail - Careers

Duties

Elicit, analyze, and document business, functional, and non-functional requirements; translate them into user stories, acceptance criteria, and functional specs aligned to PMO standards
Facilitate workshops, interviews, and working sessions to reconcile diverse stakeholder needs and drive consensus on scope and priorities
Maintain requirements traceability matrices and ensure alignment across change requests, testing, and release activities
Conduct end-to-end workflow analysis to identify bottlenecks, handoff gaps, and automation opportunities across customer journeys and internal processes
Produce current/future-state process maps, swimlanes, and BPMN diagrams; define measurable process KPIs and success criteria
Recommend improvements with impact assessments, including dependencies, risk/controls, and change implications to people, process, and technology
Coordinate with QA/UAT on test coverage against requirements; support UAT planning, issue triage, and sign-off with business owners

Requirements

Bachelor’s degree in Business, Information Systems, Telecommunications, or related discipline
5–7+ years of business analysis experience with strong exposure to cross-functional projects; telecom/technology sector experience preferred
Demonstrated experience in workflow/process analysis and requirements management within a PMO or structured delivery environment
Solid understanding of SDLC and delivery methodologies (Agile, Waterfall, Hybrid), including backlog management and sprint ceremonies of stage-gate governance
Telecom domain familiarity (e.g., OSS/BSS, CRM, billing, network operations) and TM Forum-aligned practices is an advantage.
Proficiency with process modeling (e.g., Visio, Lucidchart, BPMN), requirements documentation, and traceability management
Analytical Mindset: Structured problem-solving, quantitative analysis, and synthesis of findings into actionable recommendations
Adaptability and Flexibility: Proven ability to operate in dynamic environments with shifting priorities and ambiguous inputs
Organization and Delivery: Strong planning and time management, with attention to detail and commitment to quality and timelines
Certifications such as CBAP, CCBA, PMI-PBA (business analysis) and/or PMP/PRINCE2/Scrum Master (project delivery) is an advantage