Detail - Careers

Duties

Be the product expert and have in-depth product knowledge on mobile devices including handsets and gadgets. Stay on top of market trends and product expert consultation on product features
Conduct product research, collect MI and voice of customers from different channels, and transform into handsets and OS related useful tips
Address customer issues and concerns related to products in a timely manner, and recommend product enhancements to identify new business opportunities
Staying updated with product knowledge, market dynamic, and sales process relating to the product
Work closely with sales team to derive appropriate questions and help customers to determine which product is the right choice for them
Work closely with product development and sales team to support and enhance product knowledge
Handle other ad-hoc projects as assigned to cope with business objectives

Requirements

Degree holder, major in Marketing, Business Studies, or relevant disciplines
Minimum 8 years of relevant experience preferably gained in consumer electronics / mobile industry
Tach savvy, knowledgeable and intensive industry experience in handling smart devices / smartphone accessories
Strong understanding of the product features, including specification, performance and technical capacity
Passionate about mobile market trend and seek ways to enhance customer experience
Experience in managing mobile products and knowledge of sales techniques
Ability to prioritize multi-task in a fast-paced market situation, with strong planning, organizing and problem-solving skills
High proficiency in both written and spoken English and Chinese (Cantonese)
Self-motivated and good team player with excellent communication and presentation skill