Detail - Careers

Duties

Handle customer feedback & complaints in written/verbal format
Responsible for case investigation
Establish good customer relationship by providing professional customer care services
Handle ad hoc assignments and other duties as required

Requirements

Matriculated or above with at least 2 years' customer service experience in telecommunication industry
Excellent interpersonal, Customer oriented, communication and problem solving skills
Pleasant, mature, independent and able to work under pressure
Good PC skills (MS Word, Excel & Chinese Word Processing)
Excellent command of both spoken and written English & Chinese
Good spoken Putonghua is an advantage