Detail - Careers

Duties

Responsible for handling customer enquiries and feedback via email, Social Media and other written channel
Arrange written reply to customer timely and effectively as required
Follow-up customer cases to ensure cases are settled with proper and satisfactory closure
Working hours: 9:00 - 18:30

Requirements

Higher Diploma or above
At least 2 years’ relevant experience in service industry
Good mobile and broadband knowledge
Good command of both spoken and written English & Chinese
Good interpersonal, communication and problem solving skills
Pleasant, mature, independent and able to work under pressure
Candidate with more experience will be considered as Senior Customer Service Officer