SmarTone offers consumers the best overall 5G experiences in town, we also break down the boundaries for business and spearhead smart city development in Hong Kong
SmarTone flagship store is officially open in all-new The Wai Shopping Mall atop Tai Wai MTR station! The new store is primely situated and infused with innovative design concepts by renowned designers. The design epitomizes a futuristic “Cybertecture” haven, offering a sleek, minimal and vibrant retail experience! Spanning over 1,700 square feet, the store is divided into different zones, including the smartphone & accessory zone, self-service zone, SmarTone Plus member zone, etc. that are integrated with digital services. Not only does it provide customers a comfy and spacious place while they shop, but also convenient and caring service. Visit SmarTone flagship store now and get your favourite products!
SmarTone 5G now covers the whole of The Wai shopping mall, from the green space to carpark, to bring the best network experience to every customer for the best connectivity!
We are excited to announce our partnership with The Point Integrated Shopping & Leisure Member Rewards Program. Simply register and bind The Point account; you can then automatically earn The Point bonus points with eligible spending at SmarTone (including monthly plan, 5G Broadband, roaming, handset purchase, etc.)! Earn 1 The Point bonus point for every $2 spent! Bonus points earned can be converted into Point Dollar to spend as cash at over 2,000 merchants in 25 designated SHKP malls in Hong Kong; used to redeem free parking, dining rewards and more; or pick your favourite gifts from The Point app! Open CARE App / SmarTone promo page now to register and bind The Point account!
Earn an extra up to 11,000 points* upon registering and binding The Point account, and with any first-time spending of $100 or above at 25 designated SHKP malls during the promotional period.
Go to CARE App / SmarTone promo page now to learn more!
T&Cs apply. For details, please visit SmarTone promo page https://smartoneplus.s-rewards.hk/ThePoint?lang=en
SmarTone 5G covers commercial districts, large shopping malls, country parks, highways, tunnels and more. SmarTone is even the No.1 MTR 5G Network~, and allocates the most spectrum resources per customer in Hong Kong*, providing customers the best 5G network experience both indoors and outdoors, above and below ground!
^Based on results obtained from SmarTone's road test conducted on 04 May 2022. ~Based on results obtained from SmarTone’s network speed test conducted in Apr 2022. SmarTone compared 5G download speed in 90 MTR stations with Hong Kong’s 3 other 5G service providers and result found that SmarTone has the best network in terms of the numbers of stations having faster download speed when compared to the 3 other 5G service providers.The test used Samsung Galaxy S20 or iPhone 12 and was conducted during busy hours (1800 - 1930) . The test result is based on the average figures of 3 times test at the station. *The customer number of SmarTone and Hong Kong’s 3 other 5G service providers are obtained from press release dated 25 June 2021 and performance reports dated 30 June 2021. Spectrum per customer is calculated by dividing available spectrum to each network provider by their number of customers.
How are connections built in 5G era?
SmarTone 5G, with the best connectivity, connects you to your loved ones anytime, anywhere.
SmarTone 5G is Hong Kong Consumers’ No.1 Best Preferred 5G Network# with the widest coverage^ and the No.1 MTR 5G network~! Customers can each enjoy the most spectrum resources* in Hong Kong to create the best connections in every relationship!
#Based on results obtained from study conducted by NuanceTree between Jul and Sep 2020, as commissioned by SmarTone. ^Based on results obtained from SmarTone's road test conducted on 4 May 2022. ~Based on results obtained from SmarTone’s network speed test conducted in Apr 2022. SmarTone compared 5G download speed in 90 MTR stations with Hong Kong’s 3 other 5G service providers and result found that SmarTone has the best network in terms of the numbers of stations having faster download speed when compared to the 3 other 5G service providers.The test used Samsung Galaxy S20 or iPhone 12 and was conducted during busy hours (1800 - 1930) . The test result is based on the average figures of 3 times test at the station. *The customer number of SmarTone and Hong Kong’s 3 other 5G service providers are obtained from press release dated 25 June 2021 and performance reports dated 30 June 2021. Spectrum per customer is calculated by dividing available spectrum to each network provider by their number of customers.
Quality is the key to choosing the right network! SmarTone conducts network tests using popular apps at peak hours in different locations, applies AI technology to enable the efficient allocation of its network resources, and works as one for the optimal placement of all base stations! We’re committed to always bringing you a fast, stable and smooth network with the BEST overall user experience*!
*According to an article published by ePrice on 22 June 2022.
SmarTone is constantly investing in our digital infrastructure to provide to Hong Kong the No.1 5G network with the widest coverage^. From base station placement, installation, to network testing and optimisation, SmarTone integrate innovative mindsets and technologies the best we can, to bring the best network experience to every one of our customers, and to drive Hong Kong’s transition into a world-class Smart City.
*Based on results obtained from study conducted by market research company NuanceTree, as commissioned by SmarTone. 771 post-paid SIM card users were interviewed via online survey and street interviews between July and Sep 2020.
^Based on results obtained from SmarTone's road test conducted on 4 May 2022.
SmarTone and Cigna Hong Kong^ launched the all new “eDoctor” Video Consultation for Family, providing local and overseas SmarTone customers with flexible medical protection and innovative digital health services, plus a limited-time 6-month free trial to let SmarTone 5G customers access doctor consultation from home on their mobile devices. Also provided is unlimited worldwide telehealth consultations# with primary care physicians and general practitioners, body check discount and outpatient discounts to care for our customers online and offline. Customers will also enjoy free data usage for local consultations to help them safeguard their wellbeing and manage their health.
^ “Cigna Hong Kong” refers to Cigna Worldwide General Insurance Company Limited.
* Offer is available on first-come, first serve basis, while stocks last. Upon six-month trial completion, the service can be renewed for HK$48 per month with unlimited access to telehealth consultations and outpatient discounts at Cigna’s Partner Clinics.
# Telehealth phone consultations are subject to the operating hours from 8am to 10pm (Hong Kong time), Monday to Sunday, except for public holidays, and the video consultation is subject to availability.
Networks are used extensively but also face various potential cyber threats. SmarTone provides consumers all-round security protection by offering different types of secure services to suit different consumer needs
The cyber space is rife with danger, and SmarTone is committed to protecting the online and voice safety of our customers. The all-new exclusive “Cyber & Voice Security” includes both “Data Guard” and “Call Guard”, utilising professional technology to defend against hacker attacks and personal data leaks, while automatically blocking nuisance calls on the network level to prevent phone scams, offering immediate protection upon App installation. Local customer service hotline is also available, through which cybersecurity assistants can help make customers’ everyday phone usage worry-free.
SmarTone Solutions unleashes corporates’ power of digital transformation. Our agility and innovation is being widely recognized.
The SmarTone Solutions Business eShop is now officially open! Skip the line and subscribe to mobile, fixed and messaging services via this dedicated 24/7 online portal anytime, anywhere in just 3 simple on-boarding steps.
To redefine home broadband in Hong Kong and offer the best overall 5G experience, SmarTone launches its Home 5G Broadband service, the first in the city that gives you hasslefree home internet experience. The new service with an option to purchase designated Wi-Fi 6 router at a special price. This delivers 5G ultra-fast speed with an incredibly simple plug-and-play setup that allows for immediate service without any installation.
Not only is SmarTone leading the telecommunications industry with people-oriented services and high-quality network, it is also getting recognition from other sectors. SmarTone won the “CIC Construction Innovation Award 2019” with “SmartWorks”, an innovative solution integrating technology and humanity to enhance worker’s safety, health and operational efficiency.
SmarTone won the PCM Best of IT Award 2019 – IoT Network Operator recognizing our innovative solutions to enterprises from different sectors in Hong Kong.
“SmartWorks” integrates advanced technologies, such as IoT Sensors, Video Analytic Engine, AI Engine, cloud and wireless networks to enhance workers’ safety, health and operational efficiency.
“SmartWorks” and its “Safety Alert System for Temporary Lift Shaft Gate” are on the Pre-approved Product List under the Construction Innovation and Technology Fund.
Customers in construction industry who adopt SmartWorks to strengthen construction site safety, workers’ health and operation efficiency can apply this fund.
* All applications will be reviewed and approved by CITF's 'Vetting Sub-Committee'
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