As a leading telecommunications provider in Hong Kong, SmarTone Telecommunications Holdings Limited (“SmarTone”) ensures that sustainable development factors are considered in decision-making processes across our business operations.

This Policy lays a foundation for our sustainability strategy and our creation of long-term value for stakeholders. It affirms our commitment and approach to sustainable development, based on five priority pillars: Environment, People, Customers, Supply Chain and Community. We connect closely with our stakeholders to explore and seize opportunities to enhance our sustainability practices.

This Policy is applicable to SmarTone and its subsidiaries (collectively: the Group). The Group’s supply chain partners (including suppliers, contractors and subcontractors) and other service providers are encouraged to comply with this Policy in order to achieve sustainable development of the Group’s operations.

Vision

At SmarTone, we envision “Building Network with Heart” to create positive impact with technology for a sustainable and digitally intelligent future. We aspire a future where technology connects the community and empowers consumers and enterprises for a sustainable future. As a trusted partner of digital life, we are dedicated to innovating responsibly while prioritizing environmental sustainability and safeguarding customer privacy. We engage strategically with key stakeholders including customers, partners, employees, and community groups, to drive a meaningful positive impact on the environment and society.

Mission

Our mission is to seamlessly integrate ESG principles into our core business strategy, driving business growth while facilitating digital transformation for enterprises and delivering the best network experience for our customers. This commitment aligns with our sustainability goals by ensuring that our business operations are environmentally responsible, socially inclusive, and governed by stringent governance standards. By embedding ESG principles into our strategy, we aim to reduce our carbon footprint, promote digital inclusion, and uphold the highest standards of data privacy and cybersecurity. This holistic approach not only supports sustainable development but also enhances our ability to create long-term value for all stakeholders, including customers, employees, partners, and the community.

Legal Compliance and Commitment

• Meet or exceed all applicable legal requirements as well as environmental and social standards in the respective jurisdictions of our operations.
• Uphold the highest standards of integrity and transparency in all business dealings with a comprehensive code of conduct for anti-corruption and whistle-blowing.

Environment

• Implement energy-efficient technologies and practices to reduce our carbon footprint.
• Optimize the energy, water and resource use efficiency of our business operations to avoid pollution and minimize the adverse impacts on biodiversity.
• Respond to climate change by improving carbon management, strengthening climate resilience, and developing mitigation and adaptive solutions.
• Promote environmental awareness among employees, suppliers, contractors, customers and the public, and encourage them to practice responsible consumption of resources.
• Implement recycling program to reduce electrical waste.

People

• Create a people-centered, supportive and inclusive working environment that embraces diversity and equal opportunity.
• Put the health and safety of our employees as our top priority and promote their physical and mental wellness.
• Strengthen our efforts in nurturing talents and provide ample support for employees to thrive.

Customers

• Deliver quality network experience and customer services that exceed expectations.
• Embrace innovation and technology for continuous improvement in our network and service quality.
• Take proper and adequate safety measures for the safeguarding of life and property in connection with all installations, equipment and apparatus operated or used, including safeguarding against exposure to any electrical or radiation hazard.
• Implement robust measures to protect customer privacy and data security.
• Promote responsible marketing, advertising, and sales practices. Offer regular training on responsible marketing to front-line staff.

Supply Chain

• Communicate our sustainability-related policies to our suppliers, contractors and business partners to establish and promote an ethical and sustainable value chain.
• Adhere to sustainable procurement practices and prefer suppliers that demonstrate strong environmental and social commitments.
• Establish communication mechanisms and grievance procedures that allow suppliers, contractors and business partners to raise concerns and provide suggestions for improvement.

Community

• Strive to nurture young generation and make technology accessible to elderlies and the underprivileged.
• Promote cybersecurity awareness to protect the community from cybersecurity threats.
• Listen to the needs of the community and provide support through an array of community programs and charitable activities.
• Encourage our employees to give back to the community and be responsible for the environment during and outside work.

Stakeholder Engagement

• Maintain bonding and communication with stakeholders via various channels, and understand their expectations and feedback for driving continuous improvement of the Group.
• Collaborate with business partners and external organizations to promote best practices in sustainability.

Monitoring and Reporting

• Establish, monitor and review sustainability-related targets for continuous improvement.
• Assess and report on sustainability work on an annual basis.