SmarTone Telecommunications Holdings Limited (0315.HK), listed in Hong Kong since 1996 and a subsidiary of Sun Hung Kai Properties Limited (0016.HK).
SmarTone is a leading mobile communications provider in Hong Kong, offering territory-wide and superior 5G services, which are instrumental in driving the region’s 5G development. In 2020, SmarTone was the first company in Hong Kong to introduce the groundbreaking 5G home broadband services, distinguished by its no-wiring and no-installation propositions, which have garnered the largest market share and widespread popularity among consumers. SmarTone also offers cutting-edge IoT solutions tailored for enterprises, driving digital transformation and propelling the smart city development in Hong Kong.
SmarTone has established itself as the Consumers’ No.1 Best Preferred 5G Network*, with its commitment to delivering exceptional network experience, customer-centric products and services, a proactive approach to innovation and a profound understanding of customer needs. It has also been recognized by an independent global research and consulting firm as the only mobile communications provider to be ranked among the top ten brands in Hong Kong^.
SmarTone operates over 30 retail stores in Hong Kong and has 5 key sub-brands to cater to diverse market needs. Through leveraging innovative business strategies, SmarTone is leading the industry development in Hong Kong.
+ “The Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 19 Jul 2021. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.
# Starting 27 June 2021, SmarTone 5G provides full MTR coverage including 97 MTR stations of the 10 MTR lines.
^ Actual customer Internet experience within the country parks can be varied due to factors such as the geographical locations of user and the base stations, conditions of landscape (hill features, valleys, woodlands), the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise.
Hong Kong Management Association
Hong Kong Management Association
Hong Kong Retail Management Association
Special Award - Best Team Performance
Supervisory Level Award - Specialty Stores Category
Hong Kong Retail Management Association
Service Category Leader in Electronic & Electrical Appliances / Telecommunications Category (November 2001 to January 2002)
Hong Kong Management Association
Hong Kong Call Centre Association
Call Centre Team Leader - Silver Award
Call Centre Team Leader - Bronze Award
Call Centre Professional - Bronze Award
Hong Kong Retail Management Association
Special Award - Best Team Performance
Junior Frontline Level Award - Specialty Stores Category
Hong Kong Retail Management Association
Service Retailer of the Year 2002 in Electronic & Electrical Appliances / Telecommunications Category
Hong Kong Retail Management Association
Service Category Leader in Electronic & Electrical Appliances / Telecommunications Category (November 2002 to January 2003)
Asia Pacific Customer Service Consortium
Customer Relationship Excellence - Outstanding Achievement
Call Centre of the Year (Telecommunications)
Customer Service Professional of the Year
Hong Kong Management Association
Next Magazine
Top Service Gold Award
Top Service Award - Mobile Network Service Provider Category
Champion of the Best Staff Award
Hong Kong Retail Management Association
Service Category Leader in Electronic & Electrical Appliances / Telecommunications Category (July 2003 to September 2003)
Hong Kong Retail Management Association
Special Award - Best Team Performance
Junior Frontline Level Award - Electronic & Electrical Appliances / Telecommunications Category
Supervisory Level Award - Electronic & Electrical Appliances / Telecommunications Category
Hong Kong Retail Management Association
Service Retailer of the Year 2003 in Electronic & Electrical Appliances / Telecommunications Category
Next Magazine
Top Service Award - Mobile Network Service Provider Category
First Runner-up for the Best Staff Award
Hong Kong Management Association
Asia Pacific Customer Service Consortium
Best-in-Class Recognition: Customer Satisfaction Management
Hong Kong Retail Management Association
Special Award - Best Team Performance
Supervisory Level Award - Electronic & Electrical Appliances / Telecommunications Category
Hong Kong Retail Management Association
Service Category Leader in Electronic & Electrical Appliances / Telecommunications Category (November 2004 to January 2005)
Yahoo!
Mobile / Internet Service
Hong Kong Management Association
Next Magazine
Top Service Award - Mobile Network Service Provider Category
Best Customer Service Hotline Award
Second Runner-up for the Best Staff Award
Hong Kong Retail Management Association
Special Award – Best Team Performance
Mystery Shoppers Programme Award
Supervisory Level Award – Electronic & Electrical Appliances / Telecommunications Category
Frontline Level Award - Electronic & Electrical Appliances / Telecommunications Category
Hong Kong Retail Management Association
Service Retailer of the Year 2005 in Electronic & Electrical Appliances / Telecommunications Category
Yahoo!
Mobile / Internet Service
Hong Kong Management Association
Next Magazine
Top Service Award - Mobile Network Service Provider Category
Hong Kong Retail Management Association
Service Category Leader in Telecommunications Category (July 2006 to September 2006)
Hong Kong Retail Management Association
Service Retailer of the Year 2006 in the Telecommunications Category
Hong Kong Retail Management Association
Service Catergory Leader in Telecommunications Category (November 2006 to January 2007)
e-zone
Best Telecommunication Service Provider
Hi-Tech Weekly
Mobile Telecom Service
Sing Tao Daily
Mobile Network Provider
Next Magazine
Top Service Award - Mobile Network Service Provider Category
Yahoo!
Mobile / Internet Service
Capital
Most Premium Mobile Communications Service
Capital
Best Mobile Communications Service
Best annual report or other corporate literature – small or mid-cap
Capital Weekly
PRO Choice Award – Mobile Network
Express Post
My Favourite Brand – Best Telecommunications Service Provider
Hi-Tech Weekly
Mobile Telecom Service
Reader's Digest
Mobile Service Provider
X Life
Best Communications Service
Next Magazine
Top Service Award - Mobile Network Service Provider Category
Capital CEO
Most Premium Mobile Communications Service
Prime
Best Telecommunications Network
Hong Kong Retail Management Association
Service Category Leader in Telecommunications Category (July 2008 to September 2008)
Hong Kong Retail Management Association
Service Retailer of the Year 2008 in the Telecommunications Category
Capital Weekly
PRO Choice Award – Mobile Network
Sing Tao Daily
Mobile Network Provider
Capital
Best Mobile Broadband Service Provider
Reader's Digest
Phone Service (Fixed Line / Mobile)
Next Magazine
Top Service Award - Mobile Network Service Provider Category
Yahoo!
Mobile / Internet Service
Capital Weekly
Total Communications Service
Prime
Best Total Telecommunications Service
TVB Weekly
TVB Weekly Outstanding Award
Economic Digest
Mobile Communication Services
SMBWorld
Mobile Business Broadband
PC Market
My Favorite Mobile Communications Service Provider Award
Capital
The Best Mobile Broadband Services Provider
Reader's Digest
Phone Service (Fixed Line / Mobile)
Yahoo!
Mobile / Internet Service
Capital Weekly
Total Communications Service
MetroBox
Telecommunications Services – Gold Prize
Yahoo!
Best Creative Search – Merit Award
Economic Digest
Capital
The Best Mobile Broadband Services Provider
Sing Tao Daily
Mobile Data Provider
PC Market
My Favourite Local Mobile Service Provider Award
Capital Weekly
Total Communications Service
TVB
Citation for Excellence – Telecommunication, Transport & Public Utilities
Next Magazine
Top Service Award - Mobile Network Service Provider Category
Yahoo!
Mobile / Internet Service
Capital Weekly
TVB Weekly
MetroBox
Telecommunications Services – Gold Prize
Best investor relations professional – Hong Kong
Best investment meetings – Hong Kong
Economic Digest
Guangzhou Daily
Best investor relations company (Hong Kong)
Best investor relations professional (Hong Kong)
PC Market
My Favourite Mobile Communications Network Award
Sing Tao Daily
Mobile Data Provider
Capital Weekly
Total Communications Service
Best CEO - Third Place (Nominated by the Sell Side)
Next Magazine
Top Service Award – Mobile Network Service Operator Category
Economic Digest
Mobile Communications Network
Capital Weekly
Finet
Top 10 – Growth in Net profit
Most Promising Award
Sing Tao Daily
Mobile Data Provider
Best investor relations company (Hong Kong)
Next Magazine
Top Service Award – Mobile Network Service Operator Category
Lisa Magazine
Quality Life Awards 2013 - Quality Telecommunications Company Award
HKGolden Forum
Best Telecom Provider – Mobile Service
Next Magazine
Top Service Award – Mobile Network Service Operators Category
Yahoo!
Telecommunications Category
Ranked No. 4 Best Managed Public Company in Hong Kong
Ranked No. 2 Best CEO in Hong Kong
Ranked No. 4 Best Investor Relations in Hong Kong
Ranked No. 3 Best Corporate Governance in Hong Kong
FinanceAsia
Ranked No. 4 Best Managed Public Company in Hong Kong
Ranked No. 2 Best CEO in Hong Kong
Ranked No. 4 Best Investor Relations in Hong Kong
Ranked No. 3 Best Corporate Governance in Hong Kong
Next Magazine
Top Service Award – Mobile Network Service Operators Category
Top Service Award – Internet Service Providers Category
Ranked No. 6 Best Managed Company in Hong Kong
Ranked No. 3 Best Investor Relations in Hong Kong
Ranked No. 6 Best Corporate Governance in Hong Kong
FinanceAsia
Ranked No. 6 Best Managed Company in Hong Kong
Ranked No. 3 Best Investor Relations in Hong Kong
Ranked No. 6 Best Corporate Governance in Hong Kong
Communications Association of Hong Kong (CAHK)
The Best Mobile Network Operator – Gold Award
The Best Brand Campaign – Silver Award
The Best Enterprise Service – Silver Award
GS1 Hong Kong
Consumer Caring Company
Ranked No. 5 Best Investor Relations in Hong Kong
Ranked No. 5 Most Committed to Corporate Governance in Hong Kong
Ranked No. 6 Best at Corporate Social Responsibility in Hong Kong
FinanceAsia
Ranked No. 5 Best Investor Relations in Hong Kong
Ranked No. 5 Most Committed to Corporate Governance in Hong Kong
Ranked No. 6 Best at Corporate Social Responsibility in Hong Kong
Mystery Shopper Service Association
Smiling Employer Outstanding Award
Outstanding Smiling Supervisor
Smiling Supervisor
Outstanding Smiling Staff (2 awards)
Smiling Staff (3 awards)
Smiling Enterprise Merit Award
Marketing Magazine
Best E-Commerce Merchant (Telecommunications) - Gold
Best Omni-Channel Process - Silver
Ranked No. 3 Best at Corporate Social Responsibility in Hong Kong
Ranked No. 4 Best Managed Companies in Hong Kong
Ranked No. 5 Best Investor Relations in Hong Kong
Ranked No. 5 Most Committed to Corporate Governance in Hong Kong
Mystery Shopper Service Association
Outstanding Smiling Supervisor (2 awards)
Smiling Supervisor (3 awards)
Outstanding Smiling Staff (2 awards)
Smiling Staff (4 awards)
Hong Kong Tourism Board
15-year QTS Merchant Recognition
Hong Kong Retail Management Association
Supervisory Level Gold Award - Telecommunications Category
Junior Frontline Level Silver Award, Bronze Award, Outstanding Performance Award - Telecommunications Category
Retail Excellence Award Bronze Award
Excellent Service Star (2)
2018-2019 Retail Ambassadors (10)
Ranked No. 3 Best CFO in Hong Kong
Mystery Shopper Service Association
Smiling Employer Outstanding Award (1 award)
Outstanding Smiling Supervisor (2 awards)
Smiling Supervisor (3 awards)
Outstanding Smiling Staff (1 award)
Smiling Staff (8 awards)
Communications Association of Hong Kong (CAHK)
Best Mobile Network Operator - Gold Award
Best Fixed Network Operator - Bronze Award
Marketing Magazine
Best e-Commerce - Telecommunication - Bronze
Best Omni Channel Process - Bronze
U Magazine
U Favourite Travel Products – Roaming Data
U Favourite Social Media – Mobile Internet Services
Construction Industry Council
Construction Safety - 1st Prize
Hong Kong Retail Management Association Best Team Performance Award: Silver Award
Telecommunications Category – Supervisory Level: Gold Award
Telecommunications Category – Junior Frontline Level: Gold, Bronze and Outstanding Performance Awards
Excellent Service Star (1 award)
Retail Ambassador (16 awards)
Smiling Employer Outstanding Award (1 award)
Smiling Product Knowledge Award (1 award)
Smiling Store Atmosphere Award (1 award)
Outstanding Smiling Supervisor (2 awards)
Smiling Supervisor (3 awards)
Outstanding Smiling Staff (1 award)
Smiling Staff (9 awards)
SmarTone 5G was awarded “Marketing Excellence Awards 2020” trophies in the two categories of “Excellence in Data-driven Marketing” and “Excellence in Launch/ Rebranding”
Best Team Award (Gold)
Best Training Award (Gold)
35th Anniversary - Most Retail Ambassadors' Brand (Gold)
For Telecommunication Category – Supervisory Level (Gold, Silver)
For Telecommunication Category – Junior Level (Gold, Silver)
13 Excellent Service Stars
15 Retail Ambassadors
Top 10 Outstanding Retail Brand
Top 10 Outstanding Service Flagship Store
Hong Kong Jockey Club Age-friendly City Partnership Scheme
Age-Friendly Innovation Award and Age-Friendly Business Award 2020 - SmartHealth & “SmarT Caregiver Service”
The Best Mobile Network
The Best 5G Home Broadband Service
Best 5G Mobile Operator – Silver Award
Best 5G Connected Arena – Gold Award (SmarTone 5G LAB)
2021 Quality Service Retailer of the Year – Telecommunications Category
2021 The Best In-Store Technology Adoption – Silver Award
The Best Mobile Network
The Best Mobile Network Security Service
The Best 5G Home Broadband Service Provider
2022 Top 10 Quality E-Shop Award
Cybersecurity Excellence Award – Silver Award
Best 5G Mobile Network Operator – Silver Award
Strongest Communications Brand in Hong Kong
Top 10 Strongest Brands in Hong Kong
Best 5G Mobile Network Operator – Bronze Award
Top 10 Quality Trusted E-Shops
2023 Service Talent Award:
Telecommunications Category - Supervisory Level – Gold
Telecommunications Category - Junior Frontline Level - Gold
Best Use of Mobile - Gold
Best CX/UX Strategy - Gold
Best Loyalty Programme – Lifestyle & Entertainment - Gold
Best Acquisition Strategy - Bronze
Best CRM Strategy - Bronze
Best 5G Commercial Network Operator Award
The Best Family Communication Solution
The Best Global Roaming Service
Platinum Tier
Strongest Communications Brand in Hong Kong
Top 10 Strongest Brands in Hong Kong
2024 Service Talent Award - Outstanding Flagship Service Brand
2024 Top 10 O2O Retail Brand Award
2024 Top 10 Quality Trusted E-Shop Award
20 Years Plus Caring Company
ESG Pledge Scheme 2025
Launch your WeChat app
Save the QR code in your device then launch your WeChat app
Tap the “+” button in the top right-hand corner, and tap “Scan QR Code”
Scan the QR code and view our official account right away